Help & Support
Contact us
For account issues, bug reports, or general questions, email us at support@calmpoint.app. We aim to respond within two business days.
Getting started
How do I create an account?
Open Kalm Point and sign in with the email and password for your Kalm Point account. If you are new, use the registration flow in the app to create one.
How do I start a focus session?
Add a task from the Tasks tab, tap it to open the focus screen, choose a duration, and tap Start. Your session timer, journey visuals, and optional ambient sound will begin.
Can I pause or extend a session?
Yes. During an active session you can pause and resume at any time. When your timer reaches zero, you can extend the session or end it to save your focused time.
Account & data
Is my data synced across devices?
Yes. When you are signed in, your tasks, sessions, and statistics are stored securely on our servers and available whenever you log in on another device.
How do I delete my account?
Email support@calmpoint.app from the address linked to your account and request deletion. We will confirm once your data has been removed.
Troubleshooting
The app won’t sign me in
Check your internet connection and verify your email and password. If the problem continues, sign out, restart the app, and try again. Contact support if you still cannot access your account.
Session sound is not playing
Make sure your device is not in silent mode and that volume is turned up. In the app, open Focus Preferences and confirm journey sound is enabled with a mix and level you prefer.
Live Activity is not showing (iOS)
Live Activities require a supported iPhone running a compatible iOS version. Ensure Kalm Point has permission to show Live Activities in your device Settings, then start a new focus session.